IT support

Our service desk is based in the UK. When your staff call, they speak to someone who already knows your systems.

What you get

• Unlimited remote support for every user and managed device.
• A service desk open 9am to 5pm, Monday to Friday, with emergency support outside those hours.
• On-site visits when a problem needs hands on hardware.
• Proactive monitoring of every managed device around the clock, so we often fix problems before anyone notices them.
• A named account manager and regular service reviews.
• Clear response and resolution targets, reported every month.

How it works

1. Your staff contact the service desk by phone, email or the portal.
2. A senior technician owns the ticket from first contact to close.
3. Every ticket is logged, so you can see what was fixed, when, and why.

We see our staff as an extension of your own team.