About Coltella
Security at the heart, delivered by people you can reach
We are a UK managed service provider. Our customers get one team for IT support and Cyber Security, built on Microsoft 365.
Who we are
People you can reach
When you call, you reach an engineer who knows your systems and has the authority to fix the problem properly.
Coltella was founded in 2017 in Oxfordshire to give small and mid-sized organisations the kind of IT support and security that larger businesses take for granted. We built the company around Microsoft 365 from the start, and around one rule: when you call, you speak to an engineer. We hold Cyber Essentials Plus, ISO 27001 and ISO 9001, and we meet the NHS Data Security and Protection Toolkit at the standards-exceeded level, because the way we run our own business is the way we run yours.
What we do
One managed service, from the service desk to the cloud
We look after the whole of your IT under one agreement, priced per user per month: the people who answer the phone, the security that protects your devices and data, the Microsoft platform everything runs on, and the projects in between.
- IT support Unlimited remote support, with on-site visits when a problem needs hands on hardware.
- Cyber Security A Zero Trust baseline, managed patching and round-the-clock monitoring of every device.
- Microsoft 365 and Azure Identity, email, Teams and SharePoint, plus the servers and backups that still need a home.
- Projects and procurement Migrations, hardware refreshes and licensing, with a written scope and a fixed price.
- Phones and connectivity Teams Phone, broadband and Ethernet, delivered with trusted partners and managed by us.
- Secure IT recycling Certified data destruction and responsible disposal, as a registered waste carrier.
How we work
Four steps, then it is business as usual
The same route for every customer, so nothing is missed and nothing is a surprise.
- Understand: we review your identities, devices, contracts and risks before we propose anything.
- Baseline: every device and account is brought up to our Zero Trust baseline and enrolled in monitoring and patching.
- Support: your staff contact the service desk, 9am to 5pm Monday to Friday, with emergency support outside those hours. A named account manager owns the relationship.
- Improve: monthly reports and regular service reviews turn what we see into a roadmap, so your IT keeps pace with the business.
Our commitments
What you can expect from us
- We say what we do in plain terms before we name the product.
- We monitor every managed device around the clock.
- We charge a fixed margin on the hardware we procure, and we will tell you what it is.
- We see our staff as an extension of your own team.
Proof
Independently certified
Talk to us about your IT
Tell us what is not working, or what you want to do next. We will reply within one working day.
Talk to our team